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A recall action is an action taken to resolve a problem with a therapeutic good already supplied in the market for which there are issues or deficiencies in relation to safety, quality, efficacy (performance) or presentation.

Contact details for enquiries about product recalls

If your enquiry is not about product recalls, see: Contact the TGA

When providing information about recalls to the TGA, please do not provide the names of individual patients.

Privacy information

For general privacy information, go to Privacy.

The TGA collects personal information about surgeons so that it can contact surgeons about recalls and actions related to recalls. This collection is authorised under Australian Privacy Principle 3.6(b), Schedule 1 of the Privacy Act 1988).

Contact details
  • 1800 020 653 (freecall within Australia)
  • +61 2 6289 4613
  • 0412 205 568 (after hours emergency contact)

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

  • TTY or computer with modem users: phone 1800 555 677 then ask for 1800 020 653
  • Speak and listen (speech to speech relay) users: phone 1800 555 727 then ask for 1800 020 653
Fax +61 2 6203 1451
Postal address Recalls
Manufacturing Quality Branch
Therapeutic Goods Administration
PO Box 100
Woden ACT 2606
Street address
(for deliveries)
Therapeutic Goods Administration
27 Scherger Drive
Fairbairn ACT 2609