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Contact the TGA

If you have an enquiry about a medicine, medical device or other therapeutic good, the Therapeutic Goods Administration (TGA) may be able to assist you.

COVID-19 enquiries

Information about COVID-19 vaccines, treatments and tests is available on our website.

We can help with enquiries about the approval process for COVID-19 vaccines, treatments and tests, as well as compliance and safety monitoring for these products. We also provide a list of rapid antigen tests that are approved in Australia.

The TGA cannot assist with COVID-19 enquiries that do not relate to these topics.

We can't help with COVID-19 enquiries that do not relate to these topics, however the Department of Health website has information available at Coronavirus (COVID-19) pandemic including:

The National Coronavirus Helpline provides information about COVID-19, COVID-19 vaccines, and the COVIDSafe app. The helpline operates 24 hours a day, 7 days a week.

General COVID-19 contact details are provided below.

Topic Contact
National helpline 1800 020 080
COVID-19 enquiries enquiries@health.gov.au
Vaccine enquiries covidvaccineenquiries@health.gov.au
COVIDSafe app support@covidsafe.gov.au

Common questions

Some common questions are answered on these pages:

We can't answer some questions

We can't answer questions that aren't about therapeutic goods. These questions should be directed to the appropriate agency or body. A list of contacts are provided below.

Topic Contact Phone number
Veterinary medicines Australian Pesticides and Veterinary Medicines Authority +61 2 6770 2300
Food Food Standards Australia New Zealand +61 2 6271 2222
Health insurance Australian Prudential Regulation Authority +61 2 6215 7900
Cosmetics and chemicals Australian Industrial Chemicals Introduction Scheme +61 2 8577 8800
Health practitioners Australian Health Practitioner Regulation Agency +61 3 9092 1995

Be aware that we don't research or develop therapeutic goods, give clinical advice to individuals, recommend products, or make decisions on subsidies. We can't respond to enquiries on these topics.

For more information, see our pages What the TGA regulates and What the TGA doesn't do.

How to contact us

You can contact us through one of the methods listed below.

Simple enquiries can generally be answered quickly by phone. Complex enquiries will take time to properly address. We ask you send more complex enquiries via email, fax or post.

Contact details
Phone
  • 1800 020 653 (free call within Australia)
  • +61 2 6289 4124 (overseas call)
  • 02 6289 4124 (for mobiles that do not allow 1800 calls)

Hours: Monday to Friday, 9:00am to 5:00pm (AEST excluding public holidays)

People who are deaf, hard of hearing and/or have a speech impairment can call the TGA through the National Relay Service. TTY or computer with modem users phone 1800 555 677 then ask for 1800 020 653. Speak and listen (speech-to-speech relay) users phone 1800 555 727 then ask for 1800 020 653.

Non-English speakers can use the Translating and Interpreting Service. They can be contacted at 131 450, or outside of Australia at +613 9268 8332.

Email info@tga.gov.au
Fax 02 6203 1605
Postal Address TGA, PO Box 100, Woden ACT 2606, Australia

Other contact points

If your question relates to a specific function of the TGA, you may be able to resolve it through one of these alternative contact points.

Due to privacy considerations, we don't publish staff members' contact details.

Our customer service standards

For details on the service you can expect from our customer service representatives and what happens to information you provide, refer to the TGA customer service standards page.